Frequently Asked Questions

1. What makes your chocolate bars unique?
   Our chocolate bars are meticulously handcrafted in small batches using premium ingredients. Each flavor is expertly layered for an indulgent tasting experience, such as our Pistachio Crunch Dubai bar, featuring homemade pistachio cream and cooked kataifi.
2. Are your products made fresh?
   Yes, each item is made fresh to order to ensure the highest quality, taste, and texture.
3. How should I store my dessert?
   Store your chocolate in a cool, dry place (60-70°F) away from sunlight, moisture, and strong odors. For complete storage guidelines, refer to the care card included with your order.
4. Do you offer gift wrapping or personal messages?
   Yes, we provide elegant gift wrapping and the option to include a personalized note at checkout.
5. Where do you ship?
   Currently, we offer shipping within the United States only.
6. How long will it take to receive my order?
   Orders are typically processed within 5-10 business days. Shipping times vary by location, with most orders arriving within 10-15 business days after dispatch. You'll receive a confirmation email with tracking information once your order is on its way.
7. Do you accept custom or bulk orders?
   Yes! For custom creations, events, or bulk orders, please reach out to us via our Contact page.
8. Are your desserts suitable for people with allergies?
   Our products are made in a facility that processes dairy, nuts, gluten, and soy. While we take precautions, we cannot guarantee allergen-free items.
9. Do you offer returns or refunds?
   Due to the perishable nature of our products, we cannot accept returns. However, if there’s an issue with your order, please contact us—we’re happy to assist.

Shipping & Handling

1. How is my order packaged for shipping?
   Each dessert is carefully sealed for freshness and packaged to ensure it arrives safely. During warmer months, we may include insulation and cooling packs to maintain the perfect condition of your order.
2. Do you offer expedited shipping?
   Yes, expedited shipping options are available during checkout for an additional fee.
3. Do you ship internationally?
   Currently, we ship only within the United States.
4. What happens if my dessert arrives melted or damaged?
   We take great care in packaging, but if your order arrives damaged, please contact us within 48 hours with photos, and we’ll work to resolve the issue.
5. Can I change or cancel my order after placing it?
   If your order hasn’t shipped yet, we’ll make every effort to accommodate changes or cancellations. Please contact us as soon as possible.